Shipping policy

Order Processing

Your order will be processed and shipped out within 2 to 5 business days after the time it is placed. Please note, we do not ship on Saturdays and Sundays, so those days are not counted as business days. 

Shipping costs are based on which shipping carrier you choose at checkout.

 

Shipping Within The USA

USPS Priority Mail and UPS, typically takes 2-4 business days* from the time it ships out, for U.S. residents. For orders shipping to the east cost, it can take 3-6 business days once it ships out. *Please note, these are just time estimates. We cannot guarantee shipping times or give refunds on shipping based on packages arriving later than usual.

*First Class Mail does not include tracking and delivery confirmation and takes 2-6 business days from the time it ships out.

International Shipping and Custom Fees

International order shipping times are based on the shipping carrier you choose at checkout. Custom fees vary by country and must be paid by the customer. JapanLA is not responsible for any custom fees and/or taxes your country may charge you. Any additional fees will be calculated and charged to you by your country's postal service. Please check your specific country for customs and VAT tax charges. All prices are in United States (USD) currency.

 

Store Pick Up

We have free same-day pick for orders placed on japanla.com!

Pick ups are available:

Mon - Fri: 11am - 6pm

Saturday: 11am - 7pm

Sunday: 11am - 6pm

There is a pick up parking meter in front of JapanLA. Please have your order number or name ready with your ID.

Pick Up at: 233 S La Brea Ave, in Los Angeles, off of 3rd street.